We do not accept refunds or exchanges all sales are final. Exceptions will only be made to our mistakes on our behalf.

Damage/Lost Packages 

We inspect each and every order upon packaging products to ensure the best quality. Once items are sent out, PRENTONLINGERIE is not responsible for any damaged or lost items in transit. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.